Returns & Exchanges
At Musora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for a full refund or exchange on all eligible items.
Initiate Your Request
Log into your account and visit the order history section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the products in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship the Package
Attach the prepaid shipping label provided in your email to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing